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Walmart Customer Service Hours: Opening, Closing and Holidays

Walmart Customer Service Hours: Opening, Closing and Holidays

Walmart is the biggest retail store in the world. If you need help with a return or refund or want to ask a question about a product, Walmart’s customer service team is available to assist you.

But what are Walmart’s Customer Service Opening, Closing Hours, and Holiday Hours? Let’s know in the article!

Whether you are a frequent Walmart purchaser or this is your first visit, read this customer service hours guide. You’ll be glad you did!

Walmart Customer Service Hours: Opening and Closing Times

Walmart customer service hours vary depending on the store location. However, most Walmart customer service desks working hours are:

DayOpening TimeClosing Time
Monday8:00 AM10:00 PM
Tuesday8:00 AM10:00 PM
Wednesday8:00 AM10:00 PM
Thursday8:00 AM10:00 PM
Friday8:00 AM10:00 PM
Saturday8:00 AM10:00 PM
Sunday10:00 AM6:00 PM

Customer service counters at Walmart Neighborhood Markets are typically smaller and open from 7:00 AM to 8:00 PM.

Always confirm the hours of your local Walmart customer service desk before your visit. This can be done via the Walmart website or by contacting the store directly.

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What To Do If Walmart Customer Service Is Closed?

If Walmart Customer Service is closed and you need any urgent assistance, you can try these options: 

  1. Contact them: Contact Walmart’s 24/7 customer support line at 1-800-925-6278.
  2. Use self-service options: Look for self-service options on the Walmart website, such as online chat or a virtual assistant.
  3. FAQS page: If you have any basic queries, you can check their FAQS page to know the answers to some general questions.

If none of these work, contact Walmart support during their next available hours.

What Does Walmart Customer Services Do?

Walmart Customer Services assists customers with their inquiries, concerns, and issues related to Walmart’s products, services, and shopping experience. They provide support and strive to ensure customer satisfaction. 

Here are some of the primary responsibilities of Walmart Customer Services:

  1. Resolving Customer Inquiries: Representatives address various customer inquiries, such as product availability, pricing, returns, exchanges, and general questions.
  2. Assisting with Online Orders: As more customers shop online, they assist with order placement, tracking, and delivery inquiries. They help customers navigate the website and troubleshoot technical issues.
  3. Handling Returns and Exchanges: When customers need to return or exchange a product, Walmart’s representatives guide them through a step-by-step process. 
  4. Resolving Complaints and Issues: They listen to customers’ concerns, investigate problems, and work towards finding a satisfactory resolution.
  5. Providing Product Information: Customers often seek information about specific products, including features, specifications, and availability. 
  6. Offering Assistance in Store: They also assist customers at physical Walmart stores. They can help find products, locate departments, provide store directions, and answer questions about in-store promotions.

Overall, Walmart Customer Services are dedicated to providing excellent customer support, promptly addressing inquiries, and ensuring a positive online and in-store shopping experience for customers.

Walmart Customer Service On Holidays

Here’s the complete information whether Walmart Customer Service is open, close or limited hours on any holiday:

HolidayCustomer Service Hours
Martin Luther King Jr. DayNormal operating hours
Presidents DayNormal operating hours
Easter SundayClosed
Memorial DayNormal operating hours
Independence DayLimited hours or closed
Labor DayNormal operating hours
Columbus DayNormal operating hours
Veterans DayNormal operating hours

Check the official Walmart website or contact your local store to confirm customer service hours on specific holidays.

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Does Walmart have Online Customer Service?

Yes, Walmart has online customer service options to assist shoppers with their inquiries and concerns. Walmart provides the following online customer service options:

1. Live Chat: Walmart offers a live chat feature on their website, allowing you to connect with a customer service representative in real time.

2. Email Support: Walmart also provides email support for customers who prefer to communicate through written messages. You can find their email for customer service on the Walmart website or your purchase receipt. 

3. Social Media: You can contact Walmart via their official social media accounts (such as Facebook or Twitter) by sending direct messages or posting publicly about your queries or concerns.

Walmart Customer Service Hours Near Me

To find the customer service hours for a Walmart store near you, it is best to use the store locator feature on the official Walmart website. Here’s how you can do it:

Step 1: Visit the Walmart Store Locator Tool.
Step 2: Enter your ZIP code in the search bar. And then click on “Find Store”.
Step 3: The search results will display a list of nearby Walmart stores along with their open and closed status, addresses and phone numbers.
Step 4: Click on “View Store Details” to access more information.

Does Walmart Provide Good Customer Service?

The quality of customer service at Walmart can change based on individual store locations, management, and staff members. While some customers have reported positive experiences with helpful and friendly staff, efficient checkout processes, and responsive assistance, others have expressed dissatisfaction with long wait times, difficulty in finding assistance, or issues with product availability or returns.

To assess the current state of Walmart’s customer service, I recommend you to check recent customer reviews or refer to reputable consumer review websites. These sources can provide you with more accurate and up-to-date insights on the quality of customer service at Walmart.

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What other Stores Have Customer Service Desks?

Here are some other stores that have customer service desks:

  • Target
  • Best Buy
  • Costco
  • Home Depot
  • Lowe’s
  • Macy’s
  • Sears
  • JCPenney
  • Nordstrom

These are just a few examples, and many other stores also have customer service desks. In addition to customer service desks, many stores offer customer service through phone, email, and chat, like Walmart.


Walmart’s customer service is a valuable resource for shoppers, offering assistance, information, and support. By understanding their opening and closing times, exploring alternative options when they’re closed, utilizing online customer service, and knowing how to contact them, you can ensure a smooth shopping experience at Walmart.

If you still have questions about this topic, feel free to ask in the comment section below!